Settings
Northwind Air · Rebooking agent
- Voice
- Sayra · calm, mid pitch · English (US), Spanish
- Greeting
- “Hi, I'm Sayra, Northwind's virtual assistant.” AI disclosure is always on.
- Handover queue
- Rebooking specialists · 14 people on shift · accept window 10 s
- Offer a person
- After 20 s of falling mood, or at once for medical and safety words
- Recording
- Recorded with consent notice · kept 30 days
- Sources
- Baggage policy 2026 · Fare rules v8 · Partner agreements 2026