Good morning, Maya

Storm over Chicago since 6 am: calls are 4× a normal Tuesday. Sayra is keeping up.

Sample data

61%
resolved without a person: +4 pts vs last week; 4.6 / 5
caller satisfaction: same as human agents; 0:38
average wait: was 11:20 before Sayra; 98%
handovers with no repeats: target 100%

Calls today, by hour

Sayra resolved Handed to a person

Needs you

Storm in Chicago

Handovers up 3×. Add 6 people to the handover queue?

2 refunds over $500

Waiting for your approval · oldest 6 min

Rebooking agent v14

Tested · 23 of 24 passed · 1 to look at

Top handover reasons

Asked for a person42%
Refund over limit24%
Medical or safety14%
Didn't understand10%