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Voice AI for customer service teams

Calm at any volume.

Sayra answers every call in your brand's voice, resolves what it can, and hands over to your team before frustration starts, with the whole story attached.

Try the live demo Hear a real call
Caller Live call · Northwind AirSayra
Jordan
“Neither works, my kid has a medical appointment tomorrow morning.”
Sayra
“I'll get you to Priya. She can see everything we've talked about, so you won't need to repeat it.”

Designed for service teams that answer millions of calls

  • Northwind Air
  • Harbor Bank
  • Lumen Mobile
  • Fieldstone
  • Atlas Insurance

Illustrative brands

The hold music ends here.

On a storm day, a big airline's phone lines collapse in minutes. Menus loop, bots misunderstand, and every transfer starts from zero. Sayra was designed for the worst day of the year, not the average one.

  • “Press 1 for…”

    Menus make callers do the routing work. Sayra just asks what's going on.

  • “Can you repeat that?”

    After a transfer, people tell their story twice. With Sayra, never.

  • “What did the bot say?”

    Leaders can't see or trust AI answers. Sayra cites every source.

The handover

Hand over before it hurts.

Sayra notices frustration, confusion or urgency, and offers a person early. Your agent gets the call with a five-second summary: why, what's done, what was offered, and what to say first.

  • Detects rising frustration turn by turn
  • Priority path for medical and safety calls
  • Zero repeats: the story travels with the call
Try the live demo

Incoming from Sayra · 1 min 42 s

Jordan Lee needs a flight to Denver tonight

Why handed over
Medical appointment at 9 am; both offers declined
Already done
Identity verified · booking found · flight cancelled
Offered
7:40 pm, 9:15 pm

Say first

“I can see the Denver flight and the appointment tomorrow.”

How it works

Describe it. Test it. Go live.

  1. 01

    Describe the job in your words

    “Help people rebook cancelled flights. Refunds over $500 need a supervisor.” Sayra turns it into clear rules you can read.

    Does on its ownAsks a person firstNever does
  2. 02

    Test it on difficult callers

    Angry, confused, interrupting, calling from a noisy gate. Hundreds of simulated calls run before a single customer hears it.

    23of 24 test callers passed1 to look at before launch
  3. 03

    Go live, stay in charge

    Watch calls as they happen, whisper a hint, or take over in one click. Every fix is tested before it ships.

    Take overWhisper

You set the limits

AI that knows when to stop.

Every behaviour sits in one of three groups that your team controls. Sayra never crosses a line you've drawn, and it tells callers honestly when it can't help.

  • Does on its own
    • Rebook to any flight with seats
    • Refund up to $500
    • Text the new booking
  • Asks a person first
    • Refunds over $500
    • Medical or safety reasons
    • Anything outside policy
  • Never does
    • Promise compensation
    • Read out card numbers
    • Pretend to be human

Built for the people behind the calls.

Illustrative customer story

“The storm hit at six. By eight, Sayra was handling the rebookings, and my team was free for the families who really needed a person.”
VP Customer Experience, Northwind Air (fictional)

What we'd measure in a pilot

Wait time
from minutes to seconds on peak days
Repeats
zero stories told twice after a handover
Satisfaction
on par with human agents

Hear Sayra on a real call.

Watch a call start to go wrong, step in, and see a person pick it up without the caller repeating a word. About 90 seconds.

Try the live demo Explore the console