For callers

Jordan's side of the call.

Live captions in the airline's app, so a noisy gate never means a missed word. When a person joins, Jordan hears who it is and what they already know. Afterwards, a written summary arrives, signed by the person who helped.

• Captions for every word, Sayra's and Priya's
• Told who is joining, never put on hold
• Booking confirmed in writing